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Nuon Energy – SMS Terms & Conditions (A2P 10DLC Compliant)

These SMS Terms & Conditions govern the text messaging services provided by Nuon Energy. By opting in to receive SMS messages from Nuon Energy, you agree to these Terms & Conditions.

1. Program Description

Nuon Energy offers an SMS messaging program to provide customers and prospective customers with service-related information, appointment reminders, account notifications, promotional messages, and other relevant communications.

2. Consent to Receive Messages

By providing your mobile phone number and opting in, you expressly consent to receive recurring automated text messages from Nuon Energy at the number provided.

Consent may be obtained through online forms, written agreements, or verbal authorization.

Consent is not a condition of purchase.

3. Message Frequency

Message frequency will vary based on your interaction with Nuon Energy, but you can expect no more than 4–8 messages per month, unless otherwise requested or required for service-related communication.

4. Message and Data Rates

Message and data rates may apply. Charges are determined by your wireless carrier and are your responsibility.

5. Opt-Out Instructions

You may opt out of the SMS program at any time by replying STOP to any message.

After opting out, you will receive a confirmation message and will no longer receive SMS messages from Nuon Energy unless you re-enroll.

6. Help Instructions

For help, reply HELP to any message or contact us at [email protected].

7. Privacy Policy

Nuon Energy respects your privacy. We do not sell or share your mobile information with third parties for marketing purposes. Personal data is used solely for providing SMS communications and related services.

Our full Privacy Policy is available on our website.

8. Message Delivery Disclaimer

Message delivery is subject to carrier availability and network conditions. Nuon Energy is not liable for delayed or undelivered messages.

9. User Conduct

You agree not to misuse the SMS service or use it for unlawful, abusive, or fraudulent purposes. Nuon Energy reserves the right to suspend or terminate participation for violations.

10. Supported Carriers

Supported carriers are not guaranteed and may change without notice. Carriers are not liable for delayed or undelivered messages.

11. Changes to Terms

Nuon Energy may update these Terms & Conditions at any time. Any changes will be posted on our website and become effective upon posting.

12. Contact Information

For questions regarding this SMS program, contact: 📧 [email protected]