Effective Date: 12/18/25

Nuon Energy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, including our SMS messaging program.

1. Information We Collect

We may collect the following types of information:

Personal Information, Name, Mobile phone number, Email address, Service address, Account or inquiry details

Messaging Data: SMS opt-in and opt-out records, Message delivery confirmations, Communication preferences

2. How We Use Your Information

We use your information to:

Provide and manage energy-related services, Send SMS messages, including service updates, reminders, account notifications, and promotional communications, Respond to inquiries and provide customer support, Comply with legal, regulatory, and carrier requirements.

3. SMS Consent & Communications

By providing your mobile number and opting in, you consent to receive SMS messages from Nuon Energy. Message frequency varies, Message and data rates may apply, Consent is not a condition of purchase, You may opt out at any time by replying STOP. For assistance, reply HELP or contact [email protected]

4. Information Sharing & Disclosure

Nuon Energy does not sell, rent, or share your mobile phone number or personal information with third parties for marketing purposes.

We may share information only in the following circumstances:

With trusted service providers who assist in operating our services (e.g., messaging platforms), under strict confidentiality agreements, When required by law, regulation, subpoena, or legal process, To protect the rights, safety, and property of Nuon Energy or others.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse. However, no system is 100% secure.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law and carrier regulations.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information, Request corrections or updates, Request deletion of your data (subject to legal requirements) To exercise your rights, contact [email protected].

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

Nuon Energy may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:
📧 [email protected]